Find answers to the most frequently asked questions in the various categories below.
Add the item(s) to your shopping cart and proceed to checkout. → View my cart
Enter your details and review your order.
Complete your payment. You will receive an order confirmation email within 30–60 minutes.
24/7 Service
You can browse and place orders 24 hours a day, 7 days a week in our webshop.
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If the problem persists, please contact us for assistance.
You can cancel your order within 60 minutes after placing it, provided it has not yet been shipped. Please contact us immediately via our customer service phone number and by email at support@renewedreliance.com Make sure to clearly mention your order number in the email.
After this period, cancellation is unfortunately no longer possible, as the order processing will already have started. Therefore, please carefully review your order before completing it.
If your order has already been shipped, you can return the product within the return period after receiving it.
Please note: The return shipping costs are your responsibility, unless agreed otherwise.
We accept various payment methods, including credit cards, iDEAL, Bancontact, PayPal, and more.
You will see all available payment options on the checkout page when placing your order.
Yes. We use secure payment providers such as Stripe and Mollie. By taking the security of your payment information very seriously and use secure connections and encryption to protect your data.
You can apply a coupon or discount code during the checkout process. Simply enter the code in the designated field, and the discount will be automatically applied before completing your payment.
Yes! Most of the times depending on the newsletter by signing up for our newsletter, you will usually receive a discount code. We also offer special discounts when purchasing multiple items, depending on the promotion.
Shipping within the Netherlands and Belgium is free for orders over €50! 🚚✨
Shipping costs for other European countries are calculated and displayed at checkout based on the shipping method you choose. We offer several options so you can receive your order within a timeframe that suits your needs and budget. Delivery times may vary depending on the selected shipping method.
We ship orders Monday through Friday. Orders placed after 18:00 CET will be shipped on the next business day. Orders placed during the weekend will be shipped on Monday.
Delivery time depends on your location and product availability. We aim to deliver orders as quickly as possible and process orders within 24 hours of placement.
Netherlands & Belgium
If you place an order before 18:00, it is usually processed the same day, and you can expect delivery within 1–2 days. In rare cases, delays may occur with the carrier, but you will be kept informed throughout the process.
Germany & Luxembourg
1–3 business days
Other European countries
2–5 business days
During certain seasons and sale periods, delivery times may be longer due to increased demand at the carrier, for example during the holiday season. Although this is beyond our control and we cannot be held responsible for such delays, we will always do our best to ensure timely delivery. We appreciate your understanding.
Yes, all products you see in the webshop are available for immediate delivery.
If a product unexpectedly goes out of stock, this will be clearly indicated on the product page. Only in the rare case that another customer completes the purchase of the same item just before you do, it may happen that the device is no longer available.
Yes, as soon as your order is shipped you will receive a Track & Trace code by email. With this code you can easily track your shipment.
It is possible that the package was delivered to one of your neighbors without this being shown in the Track & Trace information.
If your neighbors have not received the package, please contact us at support@renewedreliance.com
It is possible that an item may be damaged during transport by the carrier. If you have received a damaged or defective item, please contact our customer service within 2 to 4 days after receiving your order.
Describe the problem as clearly as possible so that we can quickly provide an appropriate solution.
Please note: Reports of damaged items submitted after this period unfortunately cannot be processed.
You can return items within 30 days. After we receive the returned product, you will receive your refund within 7–10 days.
Return shipping costs are your responsibility, unless the product is defective. In that case, we will cover the return shipping costs and may offer a replacement product or a full refund.
Yes, return shipping is at your own expense, and you will need to arrange the return label yourself.
We aim to minimize our environmental impact. By having customers cover return shipping costs, it encourages more mindful purchasing decisions, which helps reduce unnecessary shipments.
New and sealed products, including mobile phones, if the seal has been broken.
Custom-made products or items with a clearly personalized character.
Products that cannot be returned for hygiene or safety reasons once unsealed, depending on their nature.
Products that have been used or damaged by the customer.
We understand that it can be frustrating if you have a complaint about our products or services — both for you and for us. We kindly ask you to report your complaint to our customer service department. This can be done by email, regular mail, or by phone. Our customer service team will review your complaint and do their best to resolve it to everyone’s satisfaction.
Renewed Reliance
Sample 00
000 DL Rotterdam
Phone: 085 – 3232
Email: support@renewedreliance.com
Chamber of Commerce (KvK): 00000
VAT number: NL0000
After receiving your message, you will immediately receive a confirmation. We aim to resolve tickets within 1–2 business days. If it unexpectedly takes longer, we will inform you in time.
Because we stand firmly behind our products, we offer a 2-year warranty on all our devices. However, in rare cases it may happen that a device does not function properly after a short period of time. If this occurs, you can be assured that we will resolve the issue for you.
All products purchased from us are covered by a statutory warranty in accordance with European regulations. Statutory warranty means that a product must meet the reasonable expectations you may have of it. This means the item must be in good condition upon delivery and should function properly under normal use. In addition to the statutory warranty, we also consider the expected economic lifespan of the product, as some products naturally last longer than others.
Please note that the warranty must be handled directly through Phone Bolt. If a device is repaired by a third party without our permission, the warranty will become void. Damage that falls outside the warranty can still be repaired by us at a competitive rate. The statutory warranty remains valid regardless of any additional warranty we may offer.
The warranty period for batteries is 1 year.
The minimum battery capacity is 85% upon delivery, with a minimum of 70% of the original capacity by the end of the warranty period. If necessary, you can have your battery replaced by us at a favorable rate outside of the warranty.
If a device is returned to us and no defect is found after inspection, we reserve the right to charge €40 for inspection and processing costs. These costs must be paid in advance before the device is returned, or they may be deducted from any applicable refund.
When returning a device, it must be reset to factory settings. Please make a backup of your data beforehand. If resetting the device is not possible, you must provide your access code on the return form. Phone Bolt is not responsible for any loss of data.
All of the warranty terms mentioned above are handled through Phone Bolt. These terms refer to our own warranty policy and do not affect your statutory rights under European consumer law.
